30-day happiness guarantee
If you are not satisfied with your Pixnest sensory pads, contact us within 30 days of delivery at support@pixnesttoys.com and we will make it right with a replacement or refund.
Eligibility
- Items must be requested for return within 30 days of delivery.
- Used pads are eligible — we know you need to try it before you know. Please describe the issue in your email.
- Proof of purchase (order number or receipt) is required.
How to start a return
- Email support@pixnesttoys.com with your order number and a short description of the issue.
- We will reply within one business day with a return authorization and instructions.
- Once the return is received and inspected, refunds are issued to the original payment method within 5–7 business days.
Damaged or defective items
If your order arrives damaged or defective, send us a photo within 7 days of delivery and we will ship a free replacement — no return required.
Non-returnable situations
- Requests made more than 30 days after delivery.
- Items damaged through misuse — cutting, tearing, or exposure to high heat.